Koala Casino Terms & Conditions

These Terms & Conditions form an agreement between you and Koala Casino in relation to your use of the website, account services, games and other features made available through the site. By accessing the website, registering an account or using any service, you confirm that you have read, understood and agree to be bound by these terms, together with any other rules or policies displayed on the website.

If you do not agree with these terms, you must not use the website or its services. Additional terms may apply to particular games, payment methods, promotions, competitions or other features. Where additional terms apply, they will be made available before or during the relevant activity. If there is any inconsistency between these terms and specific promotional or product terms, the specific terms will generally apply to that activity.

You are responsible for checking this page from time to time. Koala Casino may update, replace or amend these terms where reasonably necessary, including to reflect changes to the website, services, applicable requirements or operating practices. Continued use of the website after an update is published may constitute acceptance of the revised terms.

Eligibility and account registration

• You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location.
• You must access the website only from a location where the relevant services are lawful and available to you.
• You must provide accurate, current and complete information when registering and whenever information is requested.
• You may be required to complete identity, age, location, payment or verification checks before using particular services or withdrawing funds.
• You must maintain the security of your login details and must not allow another person to use your account.
• You must promptly notify Koala Casino if you believe your account has been accessed without permission or if any account information is incorrect.

Each person may generally hold only one personal account unless Koala Casino expressly permits otherwise. Accounts must be used for personal purposes and not on behalf of another person, business or organisation. You must not sell, transfer, lend or otherwise give access to your account to anyone else.

Promotions, bonuses, rewards and promotional campaigns are subject to separate terms. Those terms may include eligibility requirements, time limits, wagering conditions, game restrictions, account restrictions and other conditions. You should read the relevant promotional terms before opting in or participating. A promotion may be withdrawn, changed or declined where permitted by its terms or where misuse, error or ineligibility is identified.

You must not exploit a website error, promotional mistake, technical fault or unclear wording. You must also not use multiple accounts, automated software, bots, collusion, false information, stolen payment details or any other dishonest method to obtain an unfair advantage. Koala Casino may investigate suspected misuse and may restrict activity, suspend an account, cancel affected transactions or take other action permitted by these terms and applicable requirements.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set a budget before you begin and avoid gambling when you are distressed, tired, intoxicated or under pressure. Do not chase losses, borrow money to gamble or allow gambling to interfere with your work, relationships or daily responsibilities.

• Set personal spending and time limits where these tools are available.
• Take regular breaks and keep track of your activity and spending.
• Consider account restrictions, a temporary break or self-exclusion if gambling is no longer enjoyable or feels difficult to control.
• Ask for support from an appropriate gambling-help service or health professional if you are concerned about your gambling or someone else’s gambling.
• Keep your account private and do not encourage anyone who is underage or otherwise ineligible to gamble.

Koala Casino may apply account or access restrictions for responsible gambling, safety, legal, verification or operational reasons. Requests for a break or self-exclusion should be made through the support facilities available on the website. You should not attempt to create another account or use another person’s account to avoid a restriction.

Unacceptable use

You must not use the website to breach any law, infringe another person’s rights, distribute harmful material, interfere with the website or attempt to gain unauthorised access. You must not introduce viruses or other harmful code, copy or commercially exploit website content without permission, or use data-mining, scraping or automated access methods unless expressly authorised.