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Cookies Policy
This Cookies Policy explains how Koala Casino uses cookies and similar technologies when you visit or use its website. It describes what cookies are, the types that may be used, why they are used and the choices available to you. This policy should be read together with our Privacy Policy and any other terms that apply to your use of the website.
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About cookies
Cookies are small text files that a website may place on your computer, mobile phone, tablet or another device when you visit. They allow the website to recognise your device and remember certain information about your visit. Cookies can help a website function properly, make it easier to use and provide information about how visitors interact with its pages.
Some cookies are placed directly by Koala Casino. Other cookies may be placed by service providers that support website functions, security, analytics, advertising, payments or customer communications. These providers may process information collected through cookies in accordance with their own privacy notices and applicable requirements.
A cookie may be a session cookie or a persistent cookie. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you remove them. The length of time a cookie remains active can vary according to its purpose and settings.
Cookies do not usually contain information that directly identifies you, such as your full name. However, information collected through cookies may be linked with account, device or usage information. Where this occurs, the information is handled in line with our Privacy Policy and applicable Australian privacy obligations.
Similar technologies
We may also use technologies that work in a similar way to cookies, including pixels, tags, software development kits, local storage and device identifiers. These technologies may help us understand whether content has been viewed, whether a feature is working or whether communications have been received. This policy applies to those technologies where they are used for similar purposes.
How cookies may be used
Koala Casino may use cookies and similar technologies for the following general purposes. The specific cookies used may change as the website, services and supporting technologies develop.
- Strictly necessary cookies: These support essential website functions, account access, security controls, navigation and other services you request. Without these cookies, parts of the website may not work correctly.
- Preference cookies: These remember choices you make, such as language, region, display or cookie settings, so that you do not need to repeat them each time you visit.
- Performance and analytics cookies: These help us understand how visitors use the website, which pages are visited and whether links or features work as intended. The information can be used to improve performance, content and user experience.
- Security and fraud prevention cookies: These help identify unusual activity, protect accounts, support safer transactions and reduce the risk of misuse, automated attacks or other unauthorised activity.
- Functionality cookies: These support optional features and services, such as embedded content, live support tools or other interactive elements. If you do not allow these cookies, some features may be unavailable or may operate differently.
- Advertising and marketing cookies: Where used, these may help measure campaigns, limit repeated advertisements and show content that is more relevant to your interests. These cookies may be provided by third parties and may track activity across different websites or services.
Cookies may also help us maintain accurate records of consent choices, detect technical problems, understand general website traffic and administer online campaigns. We aim to use information collected through these technologies only for legitimate business, operational, security or service-related purposes.
Online gambling and account services
If you use account, gaming or other restricted areas of the website, necessary cookies may be used to maintain your session, remember authentication status and help protect your account. They may also support responsible access controls, age and identity processes, transaction security and compliance activities. Disabling necessary cookies may prevent you from signing in or using some account services.
Cookies do not change the outcome of games and cannot be used to guarantee winnings or improve game results. Their role is limited to website operation, security, measurement, preferences and related service functions.
Your cookie choices
When you first visit the website, you may be shown a cookie notice or preference tool. Where required, you can use this tool to accept optional cookies, reject them or choose categories. Your choices may be stored in a necessary cookie so that the preference notice does not appear each time you visit.
You can usually change your preferences at any time through the cookie settings link or tool available on the website. Changing your preferences does not normally affect cookies that are strictly necessary for the website to operate. If a settings tool is not available, you can manage cookies through your browser or device settings.
Browser settings
Most browsers allow you to view, block, delete or restrict cookies. You may be able to receive a warning before a cookie is placed or prevent third-party cookies while allowing other cookies. Instructions vary between browsers and devices, so you should check the relevant help or settings menu for current guidance.
If you delete cookies or block all cookies, some website features may not operate correctly. You may be signed out of your account, lose saved preferences or need to provide information again. Blocking analytics or advertising cookies should not normally prevent access to essential pages, although optional content may be affected.
Mobile devices
Mobile operating systems may provide controls for advertising identifiers, tracking permissions and storage technologies. These controls are separate from browser cookie settings in some cases. You should review the privacy and advertising settings on your device if you want to limit these technologies.
Some third-party services may provide their own opt-out tools. Using a third-party opt-out may apply only to that provider and may not affect other cookies or technologies used on the website. If you use more than one browser or device, your choices may need to be applied separately.
Third parties, privacy and updates
Some cookies may be supplied by third parties that provide hosting, security, analytics, customer support, payment, content, advertising or other technical services. Third parties may use cookies to deliver their services, measure performance or detect activity that could affect security. Their processing may be subject to their own terms and privacy policies.
Information collected through cookies may include your IP address, device type, browser type, operating system, general location information, pages viewed, links selected, session details, referring website and interaction dates and times. The information collected will depend on the cookie and the way you use the website. We may combine cookie information with other information where permitted and where necessary for the purposes described in our Privacy Policy.
We take reasonable steps to protect information held through our website and services. However, no online transmission, website or storage system can be guaranteed to be completely secure. You should use a current browser, keep your device and account credentials secure and avoid sharing login information with anyone else.
Children and age-restricted services
Koala Casino provides services intended for adults who are legally permitted to use online gambling services in their location. We do not knowingly use cookies to collect personal information from children for account or gambling purposes. If you believe a child has provided personal information through the website, please use the available support or privacy contact process so the matter can be reviewed.
Changes to this policy
We may update this Cookies Policy from time to time to reflect changes to the website, technologies, service providers, legal requirements or our business practices. The updated version will be published on this page with a revised effective date where appropriate. You should review this page periodically to stay informed about how cookies are used.
If you have questions about this Cookies Policy or want to understand how your information is handled, please refer to the privacy information and contact options made available on the website. When contacting us about cookies, include enough information for us to understand your request, but do not send passwords, payment details or other sensitive account information through an unsecured message.
