Privacy Policy

This Privacy Policy explains how Koala Casino may collect, use, store and disclose information when you visit our website, create or use an account, contact support or use our gambling services. We aim to handle personal information fairly, securely and transparently. By using the website, you acknowledge that your information may be handled as described below. This policy should be read together with our other website terms and responsible gambling information.

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Information we may collect

The information collected depends on how you use Koala Casino and the services available to you. Some information is provided directly by you, some is generated when you use the website, and some may be received from service providers or other lawful sources. We only seek information that is reasonably relevant to operating, securing and supporting the service.

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Information we may collect How and why we use information Cookies, security and retention Your privacy rights and contacting us

Account and identification information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, username, account preferences and other information needed to identify you. We may also request verification documents or information that helps confirm your identity, age, residency or eligibility to use the service. These checks help protect players, prevent unauthorised access and support compliance with applicable requirements.

Payments and transactions

We may handle records relating to deposits, withdrawals, wagers, account balances, bonuses where applicable, payment methods and transaction history. Payment information may be processed by specialist payment providers. We may receive information needed to confirm a payment without necessarily receiving or storing the full details of your payment card or banking account. Transaction records help us operate your account, investigate errors, identify unusual activity and meet record-keeping obligations.

Technical, device and usage information

When you access the website, we may collect technical details such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and interactions with website features. We may also record information about account sessions, login attempts, errors and security events. This information helps us maintain performance, understand how the website is used, troubleshoot problems and protect the service.

Information from communications

If you contact support, we may keep the content of your messages and any information needed to respond. We may also retain records of complaints, requests, account enquiries and correspondence. These records help us provide consistent assistance, review service quality, resolve disputes and protect the interests of players and the business.

How and why we use information

Koala Casino may use personal information for the following general purposes. The information used will depend on the circumstances and the service or feature involved.

To create, operate and administer your account, including confirming account details and applying your selected settings.
To process deposits, withdrawals and other account transactions, and to maintain accurate account records.
To verify identity, age, location or eligibility and to carry out customer due diligence, anti-fraud and security checks.
To detect, prevent and investigate suspected fraud, money laundering, account misuse, collusion, cheating, unauthorised access or other unlawful or prohibited activity.
To provide customer support, answer questions, investigate complaints and communicate about your account or transactions.
To operate, maintain, test and improve the website, including monitoring performance, fixing faults and developing safer user experiences.
To meet legal, regulatory, tax, accounting, security and record-keeping obligations that apply to gambling services or online businesses.
To enforce website terms, protect our rights and property, and protect players, service providers and other people from harm.
To send service messages, such as account notices, security alerts, transaction updates and important changes to our terms or policies.
To send marketing communications where permitted and where you have provided consent or where another lawful basis applies. You can withdraw consent to marketing at any time.

We may use aggregated or de-identified information for analysis, reporting, service improvement and security purposes. Information in this form is designed not to identify you directly. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

Sharing information

Information may be shared where reasonably necessary with trusted service providers that help operate the website or provide services. These may include payment processors, identity and verification providers, technology and hosting providers, customer support platforms, security services, professional advisers and communications providers. Providers are expected to handle information appropriately and only for authorised purposes.

We may also disclose information where required or permitted by law, in response to a valid legal request, to protect safety or prevent fraud, or in connection with a business transfer or restructuring. We do not sell personal information as a general business practice. Where information is transferred or accessed outside Australia, we take reasonable steps to support appropriate handling and protection.

Cookies, security and retention

Cookies and similar technologies

Koala Casino may use cookies and similar technologies to remember preferences, support login and account functions, maintain security, measure website performance and understand how visitors use the website. Some cookies are necessary for core features, while others may support analytics or communications. Cookies may be placed by us or by service providers working on our behalf.

You can manage, block or delete cookies through your browser settings. If you disable necessary cookies, some parts of the website may not work correctly, and you may need to enter information again. Browser settings differ, so consult your browser's help information for instructions.

Security measures

We use reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, monitoring, encryption or secure transmission technologies, staff procedures and security reviews. No online service can guarantee complete security, so you should use a strong password, keep login details confidential and contact support if you suspect that your account has been compromised.

Retention of information

We retain personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. When an account is closed, some information may continue to be stored for a period required by law. This may include identity, transaction, financial, security, support or dispute records. Information may also be retained where necessary to establish, exercise or defend legal claims, prevent fraud, resolve complaints or maintain appropriate business records. When information is no longer required, it will be securely deleted, destroyed or de-identified where reasonably practicable.

Your privacy rights and contacting us

Depending on applicable privacy requirements and the circumstances of your request, you may have rights concerning the personal information we hold about you. These rights are not always absolute, and a request may be subject to identity checks, legal exceptions or other valid reasons for retaining or withholding information.

Access: You may ask for access to personal information held about you and, where appropriate, information about how it is used or disclosed.
Correction: You may ask us to correct information that is inaccurate, incomplete, out of date or misleading. You should also update account details through available account tools where possible.
Deletion: You may ask us to delete personal information that is no longer needed or that we are not required to keep. Some information cannot be deleted immediately where retention is required by law, needed for security, or necessary to resolve a dispute.
Marketing consent: You may withdraw consent to marketing communications at any time. You can usually use the unsubscribe option in a marketing message or contact us directly. Withdrawing marketing consent does not affect essential service messages about your account, transactions, security or important policy changes.
Complaints and questions: You may contact us if you have a privacy concern, believe information has been mishandled or want clarification about this policy.

To exercise your rights, request access, request correction, request deletion or withdraw consent to marketing, contact support@koalacasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account. We may ask for reasonable proof of identity before acting on a request, so that personal information is not disclosed to the wrong person. We will review and respond to requests within a reasonable period, subject to applicable requirements and any necessary verification.

Changes to this policy

We may update this Privacy Policy when our services, technology, processes or legal obligations change. The updated version will be made available on the website, with the revised date or other notice where appropriate. You should review this page from time to time. Continued use of the website after an update may indicate that you have read and understood the revised policy.

If you have questions about this Privacy Policy or how information is handled, please contact support@koalacasino.wtf. We encourage players to raise privacy concerns promptly so they can be reviewed and addressed appropriately.