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Betting Rules
These Betting Rules explain the general conditions that apply when you place a bet or use a betting product through Koala Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gaming information and any rules displayed for a particular game or promotion. By placing a bet, you confirm that you understand and accept the rules that apply to that bet.
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General betting conditions
Koala Casino may offer games, betting products and other entertainment services from time to time. The rules for each product may vary. Before placing a bet, you are responsible for checking the available information, including the minimum and maximum stake, the possible outcomes, the relevant odds or prize information, and any conditions attached to the product. If a product has specific rules, those rules take priority for that product.
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You must have a valid account and be legally entitled to use the service. You must provide accurate, current and complete information when registering and whenever information is requested. You must not allow another person to use your account, place bets on your behalf or access the service using your login details. You are responsible for keeping your account credentials secure and for notifying Koala Casino promptly if you believe your account has been accessed without permission.
Only one account may be used by each player unless Koala Casino has expressly approved otherwise. Accounts may not be created or used for fraudulent, unlawful or misleading purposes. Koala Casino may carry out identity, age, location, payment method and other verification checks. A bet, payment or withdrawal may be delayed, restricted or cancelled while checks are being completed.
- You must meet the minimum age requirement and any other legal requirements that apply where you are located.
- You must not use the service if online gambling is prohibited for you by law, a court order, a self-exclusion arrangement or another restriction.
- You must use your own permitted payment method and must not use funds belonging to another person.
- You must not use software, devices or methods intended to manipulate a game, betting process or account system.
- You must not interfere with the service, attempt to gain unauthorised access or exploit an error.
Bet acceptance
A bet is not accepted until it has been successfully submitted and recorded by the relevant system. A message showing that you attempted to place a bet does not, by itself, confirm acceptance. You should check your account history or bet confirmation for the details of an accepted bet. If a bet does not appear as accepted, you should not assume that it has been placed.
Koala Casino may refuse, limit, suspend or cancel a bet where permitted by the applicable rules. This may occur because of a technical issue, incorrect information, a pricing or display error, suspected fraud, a breach of these rules, an account restriction, a legal requirement or another valid operational reason. Where a bet is cancelled, the applicable stake will generally be handled in accordance with the relevant product rules and applicable law.
Bet details, results and settlement
You should review every bet before confirming it. This includes the selected game or market, stake, number of entries, odds or prize information where shown, and any other selections or conditions. Once accepted, a bet generally cannot be changed or withdrawn unless the specific product rules allow it. You are responsible for checking that the information is correct before submitting the bet.
Bets are settled using the official result or settlement method specified for the relevant product. Results may be based on a game outcome, an event result, an official data source, a random number generator, a voiding rule or another method stated in the applicable rules. If an official result is amended, corrected or withdrawn, the bet may be reviewed and settled in accordance with the amended result or relevant product conditions.
Where the outcome is unclear, unavailable, postponed, abandoned, interrupted or affected by an error, the specific product rules will determine whether a bet stands, is voided, is resettled or is otherwise handled. Different products may have different rules for these circumstances. You should read the information displayed for the product before placing a bet.
- A winning bet is settled according to the applicable rules and the terms shown when the bet was accepted.
- A losing bet does not create a credit, refund or compensation unless the relevant rules expressly provide for one.
- A bet that is void, cancelled or declared invalid is handled under the applicable product rules.
- Promotional bets, bonus funds or other special credits may be subject to separate conditions.
- Any displayed balance, result or settlement is subject to correction where there is an obvious error or technical failure.
Errors and unusual activity
If a technical, human or display error affects a price, result, balance, bet status or other information, Koala Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. If you notice an error, you should stop using the affected feature and report it through the available support channel. Do not attempt to benefit from a known error.
Koala Casino may investigate activity that appears unusual, coordinated, abusive or inconsistent with normal use. During an investigation, access to betting, account functions or funds may be restricted where permitted. Any action taken will be subject to the applicable Terms and Conditions and legal requirements.
Payments, winnings and account records
You are responsible for ensuring that deposits and bets are made using funds that you are entitled to use. You should only gamble with money set aside for entertainment and should never borrow money, use essential household funds or try to recover losses by increasing your stakes. Deposits, withdrawals and payment methods may be subject to verification, processing requirements, transaction limits and additional conditions shown on the service.
Winnings are credited and made available in accordance with the applicable account and payment rules. Before a withdrawal can be completed, Koala Casino may need to confirm your identity, account ownership, payment details, age, location or source of funds where required. You must respond accurately to reasonable verification requests. A withdrawal may be delayed or declined if information is incomplete, a payment method is not permitted, an account is restricted or a legal or security check is pending.
You should regularly review your account history, accepted bets, results, deposits, withdrawals and balance. If you believe a transaction or settlement is incorrect, raise the issue as soon as possible and provide enough information for it to be investigated. Account records and system records may be used when reviewing a dispute, subject to applicable law and the relevant Terms and Conditions.
Taxes and personal responsibility
You are responsible for understanding any tax, reporting or other obligations that may apply to you in connection with gambling activity, prizes or winnings. Koala Casino does not provide personal legal, financial or tax advice. If you are uncertain about your obligations, obtain independent advice from a suitably qualified professional.
Complaints, responsible play and changes
If you have a question or believe that a bet has been incorrectly handled, contact Koala Casino through the support options made available on the website. Include your account information where appropriate, the date and time of the transaction, the bet or game reference, and a clear description of the issue. Do not send passwords or unnecessary sensitive information. Complaints will be reviewed under the applicable complaints process and may require verification before information can be provided.
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, decide how long you will play, take regular breaks and keep track of your spending. Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover previous losses. Never chase losses by increasing your stake or playing for longer than planned.
- Use available deposit, spending, time or loss controls where offered.
- Take a break or request account restrictions if gambling is becoming difficult to manage.
- Do not gamble to escape stress, loneliness or financial concerns.
- Speak with a trusted person or an appropriate gambling support service if you are worried about your play.
- If you feel at immediate risk of harm, contact emergency services or seek urgent assistance.
Koala Casino may update these Betting Rules to reflect changes to the service, products, legal requirements, security measures or operating practices. The current version published on the website applies from the date it is made available, unless a different effective date is stated. You should review the rules before placing further bets. If you do not accept an updated rule, you should stop using the affected service and follow any available account closure or restriction process.
