Responsible Gaming

Gambling outcomes are based on chance, and no strategy can guarantee a win. Previous results do not determine future results, and a losing run does not mean that a win is due. It is also important to remember that gambling operators offer games for entertainment and that, over time, players may lose money. Only gamble with money you can afford to lose after essential expenses have been covered.

Responsible gambling involves making choices before you start playing rather than reacting to wins or losses. Decide how much time and money you are comfortable spending, and stop when you reach your limits. Do not increase your stakes to recover losses, borrow money to gamble or use funds set aside for rent, bills, food, savings or other necessities.

• Treat gambling as paid entertainment, not as an income source.
• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks from play.
• Keep track of deposits, bets and losses rather than relying on memory.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Never chase losses by increasing your stake or playing for longer.
• Do not gamble with borrowed money or money needed for everyday living.
• Balance gambling with work, family, exercise, hobbies and other activities.

A win does not change the need for limits. Consider withdrawing money you intended to keep rather than returning it to play. If you notice that gambling is taking more time, attention or money than planned, stop and review your activity before playing again. It can also help to keep gambling separate from everyday routines, so that playing does not replace sleep, meals, work, study or time with people who matter to you.

Make decisions before you play

Before opening a game, decide how much you can afford to spend and how long you intend to play. Consider writing these boundaries down or using account tools where available. Once your budget or time limit has been reached, finish the session. Avoid making a new decision while feeling excited about a win or frustrated by a loss, as strong emotions can make it harder to judge risk clearly.

Problem gambling can affect anyone. It is not defined only by the size of losses; the effect on your behaviour, relationships, responsibilities and wellbeing also matters. You do not need to wait until a crisis to ask for help. Early support can make it easier to regain control.

• Spending more time or money gambling than you planned.
• Thinking about gambling frequently or feeling restless when trying to stop.
• Chasing losses or believing a big win will solve financial difficulties.
• Hiding gambling activity, losses or account statements from family or friends.
• Borrowing money, selling possessions or missing bills because of gambling.
• Neglecting work, study, family, health or other responsibilities.
• Feeling anxious, guilty, ashamed, irritable or low after gambling.
• Trying to cut back or stop but finding that you cannot do so.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Using multiple accounts, payment methods or services to continue playing.

If any of these signs feel familiar, stop gambling and consider putting a restriction on your account. Speak openly with someone you trust and seek help from a qualified support service available in Australia. Independent gambling support services can offer confidential information, counselling and practical assistance with financial or relationship impacts. If gambling is contributing to thoughts of self-harm or an immediate safety concern, contact emergency services or an appropriate crisis service without delay.

Friends and family can also be affected by another person’s gambling. If you are concerned about someone, approach the conversation calmly, focus on the impact you have observed and avoid lending money to cover gambling losses. Encourage the person to use account controls and obtain independent support. You can also seek help for yourself, even if the person who gambles is not ready to change.

Practical steps if you are concerned

Stop playing and avoid making further deposits while you consider your next steps. Review your recent transactions and identify any unpaid bills or financial pressure. Tell a trusted person what is happening and ask them to support your decision to take a break. Consider contacting an independent gambling-help service for counselling, budgeting assistance or information about available support. Do not be embarrassed about asking for help; gambling-related harm is a recognised issue and support is available.